Optrum offers a wide range of product technical support services for client products and software to resolve their customer issues. The customer support involves technical support services with online and over the phone by Technical Assistance centre(TAC) team, support escalation team and engineering support team. Optrum helps in maximizing the returns on their technology/business investments by providing excellent engineering support to quickly analyze and resolve the various customer issues that arise in the product/software deployment phase. Optrum offers customers an efficient escalation management system to address their issues quickly with current support or service agreements. This ensures that the expert resources are deployed with adequate product and domain knowledge to resolve reported technical problems efficiently.